Skin Care FAQ

General (19 entries)

  • 1. Are some online sampling promotions that show NIVEA products a SCAM?

    Yes. There are several prevailing SCAMs, which we have reported to the ACCC scamwatch site, that show NIVEA products as the prize or sample. These SCAMs are phishing for your personal information. We recommend you do not click on them. These promotions are not run by NIVEA. Any sampling promotion run by NIVEA will be promoted via our official website, Facebook page, myNIVEA email or online with a link to our official promotion terms and conditions.

  • 2. Where does the name “NIVEA” come from?

    The name NIVEA is derived from the Latin word "nix, nivis", which means "white as snow", due to the pure white NIVEA Creme.

  • 3. Where can I get a sample of NIVEA Products?

    Samples of NIVEA Products are sometime given out on our official NIVEA NZ Facebook page. Furthermore, by registering for myNIVEA you can go into the running to receive samples and trial new products, which are only available to myNIVEA subscribers.

  • 4. Where can I buy the product?

    The majority of NIVEA products are available from large retailers within Australia and New Zealand. Check the local availability as individual stock items do vary from branch to branch. Alternatively many NIVEA products are available to order online via retailer websites.

  • 5. Can I order products directly from your company?

    Unfortunately, we don’t sell direct, but a wide range of our products are available to purchase online via retailer websites.
  • 6. How are cosmetic products tested for skin tolerance?

    The quality, effectiveness and compatibility of NIVEA products has been held in high regard by consumers for 100 years. Without exception, all NIVEA products must stand up to evaluation by the volunteers before the products are launched. These human volunteer tests are carried out in our company's research department or by independent research institutes. These tests are overseen by a dermatologist or doctor who examines the results before a product can be approved. However, it is not possible for any manufacturer to totally prevent the possibility of an allergic reaction which can be caused by individual sensitivity to one or more of the ingredients.
  • 7. What can I do when I experienced an incompatibility after using one of your products?

    Although our products comply with all safety regulations set by the European Cosmetic Directive, we are unable to guarantee that our products will suit everyone, as everyone’s skin is unique and behaves in different ways. The reason for the adverse skin reaction can only be traced by a dermatologist. First the dermatologist applies the finished product to the skin. In case of a positive reaction it is advisable to have a second test done with the single ingredients of the product, in order to find out the real cause for the skin reaction. On basis of the ingredients list (printed on all our products) you will then be able to identify if a product contains any ingredient you are sensitive to.

  • 8. Can I get a list of all NIVEA products containing a particular ingredient that I have a sensitivity to?

    The list of ingredients is listed on the container or package of the product. If you need a list of NIVEA product ingredients then please refer to the ‘Ingredients’ tab on each product page or contact NIVEA Consumer Services online or call us at Australian Phone 1800 103 023 or New Zealand Freephone 0800 696 483.

  • 9. What does "dermatologically tested" mean?

    In order to confirm skin compatibility, all Beiersdorf cosmetic products are subject to testing on human volunteers. These tests are performed under surveillance of a dermatologist. The claim "dermatologically tested" means that the skin compatibility of the product was substantiated by the test.
  • 10. Is it safe to use Beiersdorf cosmetic products when I'm pregnant or breastfeeding?

    All cosmetic products from BDF have been evaluated for safety and skin compatibility before a product is introduced into the market, as required by company policy and European law. This evaluation takes into account that most cosmetic products are used by female consumers of child-bearing potential and also by pregnant women. Therefore, all products placed onto the market by BDF are considered safe also for these subgroups of female consumers.

    This also accounts for women breastfeeding their babies.

    If a cosmetic product is to be used on the breast area, we generally recommend using cosmetic products not directly before but rather after breastfeeding on the breast area in order to avoid uptake of the cosmetic product by the baby. All our cosmetic skin care products are made to care for the skin and maintain its healthy look but not designed to be ingested by oral uptake. Therefore, the oral uptake of cosmetic products by babies during breast feeding should be avoided.
  • 11. Why are the ingredients listed on the products?

    The list of ingredients gives people with allergies the opportunity to check if the product contains substances that they may be sensitive to before they buy. This is made easier by the use of uniform names across Europe. Ingredients of botanical origin are listed by their Latin name. A dictionary has been prepared by an International Committee (INCI: International Nomenclature of Cosmetic Ingredients) that all manufacturers of cosmetic products are obliged to use. The highest percentage ingredient is listed first. The other ingredients are listed in descending order with colours listed last by their C.I. (colour index) number.
  • 12. Where is the use by date on NIVEA products?

    All NIVEA products have a proven unopened shelf life of at least 30 months from the date of manufacture unless they carry a specific expiry or use by date. The PAO is denoted by a symbol that looks like an open jar and a number followed by M for months.  This depicts the advised period of use after first opening.
  • 13. What is the shelf life for NIVEA products?

    All NIVEA products have a proven unopened shelf life of at least 30 months from the date of manufacture unless they carry a specific expiry or use by date. Exposure to heat and light may, after time, lead to some instability of the basic structure of the product. Our advice would be to discard any old products that may look grainy, watery or discoloured, or if the odour has changed.

  • 14. Can I still use NIVEA products after their expiration date has passed?

    For all NIVEA products we guarantee an unopened shelf life of at least 30 months from the date of manufacture unless they carry a specific expiry or use by date. Although the products will not be harmful after this date of expiration, active ingredients may become less effective. For this reason, we advise you to replace any unused products after the expiration date or if the product does look or smell different than usual.

  • 15. Are Beiersdorf and NIVEA products biodegradable?

    The ingredients we use must be provably effective and, at the same time, tolerable for consumers and the environment. This is checked during extensive studies and tests. Most of the ingredients in our products will biodegrade (e.g. detergents), at least slowly (such as paraffins). Silicones and inorganic compounds such as titanium dioxide or talc are of course not biodegradable. However silicones are subject to chemical degradation.
  • 16. What does alcohol-free mean?

    In chemistry there is a group of substances with the general name "alcohols". Their physical states range from liquid to solid, with very different properties. When "alcohol-free" or 'no alcohol' is stated on a product, this refers to ethyl alcohol, ethanol or alcohol denat. Ethyl alcohol is also the alcohol in alcoholic drinks. In cosmetic products, ethyl alcohol has a refreshing and invigorating effect but can be over drying for certain people who are particularly sensitive. In the list of ingredients on the packaging, ethyl alcohol is listed as "alcohol" or "alcohol, denat". The aliphatic alcohols (e.g. cetearyl alcohol or lanolin alcohol) are solid substances that do not have this drying effect. They are used, for example, as emulsifying agents with a nourishing effect, which give the product the required consistency.

  • 17. Why do cosmetic products have preservatives?

    It is thanks to preservatives that face and body creams do not need to be stored in the fridge. Without preservatives, products would spoil within a very short period of time. Microorganisms such as bacteria and mould, which generally get into the product through contact with our skin and spread easily in aqueous cosmetics, are the cause of this. The result: products become contaminated, they lose their effective properties and, in a worst-case scenario, sensitive skin reactions may be experienced. Preservatives hinder the spoiling of cosmetic products so in consequence protect your skin. By using preservatives, NIVEA can ensure that the quality of its products is preserved for a longer period of time.

  • 18. What can I do when my product runs short but there is still some amount left in the packaging that I can’t take out as normal?

    According to the European Directive 76/211/EEC we are always making sure that the quantity named on the packaging can be taken from the pack. If the packaging does not allow for all filling to be removed from the bottle we overfill to some degree so that it is ensured that you will receive the quantity stated on the packaging.

    In case of pump bottles, a small space is required between the bottom of the pump and the bottle to aid dispensing. With this packaging design even more residues might remain in the pump bottle compared to regular bottles. Apart from the fact that it is ensured that you are able to take out the quantity stated outside on the bottle, the cap can be screwed off so that all residue can be taken from the bottle. The same procedure can e.g. be applied on other products in regular bottles (milk, lotion, shower gel etc).  

  • 19. Might Beiersdorf be interested in sponsoring…?

    For Beiersdorf (the company behind the NIVEA brand), “care” is not only part of our business it is a key value that represents our corporate responsibility to people and the environment.   With this in mind we have selected two charities with which we partner.  Our first, the SISTER2sister Program, part of the Life Changing Experiences Foundation which empowers youth “at risk” to make positive life choices for a better future.  Secondly, Look Good Feel Better, a cosmetic industry initiative helping improve the wellbeing and confidence of cancer patients.



    Beiersdorf, the organisation behind the NIVEA brand, does not test on animals. As a global company, all our affiliates including Australia and New Zealand, are aligned on this stance. We believe animal testing is not required to prove the safety and effectiveness of our products.

    In China, however, animal testing is mandated by law for the official registration and certification of the safety of certain product categories. In this case, the tests are conducted by local institutions authorised by the state not by the companies selling the product. Our goal is to convince these authorities that animal testing for cosmetic products is unnecessary and to advocate for the international acceptance of alternative testing methods.

    The manufacturers of NIVEA products, Beiersdorf Germany, does not test on animals. Animal testing has been completely banned for all cosmetic products in the EU since 2004, and for all the ingredients of these products since 2013. Beiersdorf, the organisation behind the NIVEA brand, complies with this law and has long done without animal testing whenever it was possible.

    Animal testing refers to experimentation carried out on animals to assess the safety and effectiveness and compatibility of a product. In relation to the development of cosmetics , this may involve testing either a finished product or the individual ingredients of a finished product on animals, often rabbits, but also mice, rats, and other animals. The manufacturers of NIVEA, Beiersdorf Germany, and NIVEA Australia do not test on animals.

    Beiersdorf is actively working on the development and recognition of alternative methods to animal testing. For more than 20 years we have engaged with expert panels and associations on in-vitro procedures and are one of the leading and most well-known and accepted research companies in the world.

    We are working together with external partners such as the European cosmetics association, Cosmetics Europe, and the EPAA (European Partnership for Alternative Approaches to Animal Testing), toward the development and recognition of alternative testing methods that will replace animal testing.

    We are also actively advocating for the worldwide acceptance of existing animal test-free alternative methods by respective authorities. Further, we support both in terms of personnel and financially, the scientific efforts to fill the gaps where alternative methods are not yet available.

    Further information can be found on the Beiersdorf website

    Beiersdorf, the organisation behind the NIVEA brand, shares your concern about palm oil. We are aware of our responsibilities towards the environment and society, and would like you to know that we do not use palm oil directly in our NIVEA products.

    Some of the ingredients used in our products are surfactants and emulsifiers that do contain oils from various vegetable sources, including palm, coconut, avocado and canola.

    Beiersdorf does not directly purchase palm oil for the manufacture of cosmetics and produces no reprocessed palm oil or palm kernel oil-based materials. But as it is customary in the cosmetics industry, we use essential auxiliary materials such as emulsifiers and surfactants (fatty alcohols, fatty acids and glycerides) in a series of products. These materials are typically produced from mineral and plant oils; plant sources include coconut oil, rapeseed oil, palm oil and palm kernel oil.

    As a member of the Roundtable on Sustainable Palm Oil (RSPO), Beiersdorf supports the extraction of sustainable farming methods of palm oil. In both cooperation and disputes with our suppliers, we are trying to ensure that in the future only sustainably produced, certified palm oil/palm kernel oil is used in the manufacture of our ingredients. Until such time as our suppliers are able to acquire only sustainable palm oil/palm kernel oil, we purchase palm oil/palm kernel oil certificates (Book & Claim). For this purpose, we have assembled a team whose task it is to develop a process for achieving this objective and to guarantee its implementation.

    Producers that manage their oil plantations sustainably and are eco-friendly are given certifications by organisations such as the Roundtable on Sustainable Palm Oil. Further information can be found on the Beiersdorf website.


  • 1. How do I change my personal details or password?

    To change your personal details simply log in to myNIVEA automatically ‘Your Profile’ opens up. Here you will see all your details listed below. To change details click Edit, make your changes and then click Save. To change your password click on ‘Change Password’, edit your password and save your changes.
  • 2. How do I delete myNIVEA account?

    To delete your account simply log in to myNIVEA automatically ‘Your Profile’ opens up. Click ‘Delete Account’ and tick ‘Yes’ but keep in mind this cannot be undone.
  • 3. How does myNIVEA membership work?

    As a myNIVEA member you’ll receive regular emails with information about exclusive promotions and prizes, expert skincare and beauty tips, plus opportunities to trial new products with free samples.